Customers can request a return or exchange based on the applicable conditions.In case the item is damaged, the customer is eligible for:• A replacement item, or• A full refund of the paid amount

If the customer does not receive the order due to:

• No response to courier calls• Providing an incorrect address• Failure to accept the delivery

Then:

• The order will be cancelled• The customer will be charged the shipping fee• The order amount will be refunded only (excluding shipping fees)