Customers can request a return or exchange based on the applicable conditions. In case the item is damaged, the customer is eligible for: • A replacement item, or • A full refund of the paid amount

If the customer does not receive the order due to:

• No response to courier calls • Providing an incorrect address • Failure to accept the delivery

Then:

• The order will be cancelled • The customer will be charged the shipping fee • The order amount will be refunded only (excluding shipping fees)